MISCELLANEOUS FAQs
1
Can I return my purchased item or cancel my order?
These situations are addressed on a case-by-case basis. If you have an issue with your item upon its arrival or there is an issue due to shipping damage, please notify us immediately, and we will do our best to provide a solution. Custom-made pieces are subject to the terms that will have been laid out in our planning emails. Any returns or cancelations that are approved will be subject to any fees or costs incurred due to payment processing. Our biggest focus is always to provide excellent customer care, communicate as best as we can, and deliver an amazing product that you will be proud to show off.
Are your items handmade or hand-crafted?
Yes and yes! Every wood product and our Board Butter are made by us.
2
Will my item look exactly like the picture?
No, and that’s the beauty of what we do! Wood is a unique material, and since not every tree looks the same, the grain and color will vary. However, your item will be in the same style as depicted.